Admin

04
Mar

Picklist or lookup

When creating new attributes for an entity the obvious data type is a picklist - especially when there are only
03
Mar

CRM 4 and Internet Explorer 8 pop-up blocker messages

Updating to IE8 may cause pop-up blocker messages with CRM records even if the pop-up blocker is turned off. This
07
Jan

Importing Outlook contacts into CRM using Tools | Import

There are a number of issues when importing Outlook Contacts into CRM using the Tools | Import wizard. * The Outlook address
1 min read
22
Dec

Using the CRM E-mail Router with Exchange 2010

The Microsoft articles below describe how to configure the E-mail Router for use with Exchange 2010. Note that Update Rollup
02
Dec

Exporting more than 10,000 records to Excel from CRM

The Export to Excel feature does not export more than 10,000 rows. To change this, review this article: http:
21
Oct

Changes to the Outlook CRM Client in Update Rollup 7

Update Rollup 7 for the CRM 4.0 Outlook Client introduces a number of important changes and updates: * Update Rollup
1 min read
21
Oct

Workflow - Activity Count

When designing workflows, it is possible to test the number of activities (open and closed) against a record (only activities
1 min read
18
Oct

Deleted Active Directory account and CRM user record

If a CRM user's Active Directory account is deleted then the user will not be able to use
1 min read
30
Sep

Columns shown in duplicates detected view

The columns shown in the Duplicates Detected windows are based on the Lookup view for the relevant entities. For the
14
Sep

Updating read-only records such as orders and opportunities

The CRM application does not allow records such as orders, opportunities and invoices that are completed to be editied. Once