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Microsoft Dynamics CRM 2013 introduces Business Process Flows (BPF) which provide a way to guide users through a process that

By default, the Navigation Tour video window appears the first time a user logs on to Microsoft Dynamics CRM 2013

Reports in Microsoft Dynamics CRM can be configured to run on a scheduled basis from within the CRM application. For

Microsoft Dynamics CRM 2013 introduces Server-Side Synchronization. This provides an alternative to using the Email Router and the CRM Client

To sort rows in a dataset you can choose a column in the dataset in the properties of the tablix

If you have installed CRM 2013 for Outlook and then need to go back to CRM 2011 for Outlook, perform

Email correlation is a process where CRM links tracked emails with records in the database based on information in the

Microsoft Dynamics CRM 2013 introduces encryption of password fields in the SQL database. Encryption is performed at the organization level

When the ADFS Token-sgining and Token-Decrypting certificates in ADFS are automatically renewed, users in CRM might not be able to

In CRM 2011, isv.config is not used to store custom buttons, tabs and menus as in earlier versions. The