Starting with Dynamics CRM 20xx, the knowledge base article system that has been in the product for a long time is superceded by a new system called knowledge articles.
"Old" system
| Display Name | Schema Name | Notes |
|---|
| Article | kbarticle | Article |
| Article Template | kbarticletemplate | Template used to create an article |
"New" system when using Dynamics 365 knowledge solution
| Display Name | Schema Name | Notes |
|---|
| Knowledge Article | knowledgearticle | Article |
| KnowledgeArticle Views | knowledgearticleviews | Number of time an article has been viewed |
"New" system when Parature is set as the knowledge solution
| Display Name | Schema Name | Notes |
|---|
| Knowledge Base Record | knowledgebaserecord | Used when Parature is set as the knowledge solution |
Member discussion